Here’s a detailed and practical look at the top Oracle NetSuite Managed Service Providers you can consider if you’re evaluating support partners in the UAE. What this really means is finding firms that don’t just implement NetSuite ERP, but take on its ongoing administration, optimization, troubleshooting, and strategic evolution — freeing up your team to focus on business, not bureaucracy.

1. EPIQ Infotech

Start here. EPIQ Infotech is one of the most respected names when it comes to NetSuite managed services — and I’m putting them first for a reason. They offer a broad spectrum of services that go well beyond basic support, with certified NetSuite professionals handling day-to-day administration, customization, performance monitoring, and ongoing optimization. That includes:

• Continuous NetSuite system administration and data management

• Functional and technical support for end users

• Customization and integration work to align NetSuite with evolving workflows

• Regular performance reviews and security/compliance assistance

Their approach balances ongoing maintenance with proactive improvement, helping you get the most out of your NetSuite investment without hiring a full internal team.

2. Azdan

Azdan has a strong reputation in the UAE and wider Middle East as a full-spectrum NetSuite partner. They specialize in implementation, customization, and ongoing support, and they’re known for industry-specific expertise across real estate, retail, distribution, and other sectors. Their consultants often act as long-term partners, helping businesses optimize workflows and accelerate ROI from NetSuite.

3. KPI Cloud Solutions

KPI is another top partner with a solid presence in Dubai. They bring end-to-end NetSuite services, including managed support and custom SuiteApps (like payroll or industry-specific tools) that extend the standard NetSuite footprint. KPI’s long track record and regional focus make them a good choice if you want support plus tools that align to local business practices.

4. Dynasoft Cloud

Dynasoft Cloud has gained recognition as a trusted NetSuite partner across the UAE. They combine implementation services with ongoing managed support — including integrations, performance tuning, and functional help — and they’ve built a reputation for responsiveness and project delivery. Industries they serve range from hospitality to healthcare to retail.

5. Crowe UAE

Crowe UAE brings a slightly different flavor: a mix of deep operational expertise with ERP support. Their NetSuite services blend implementation, customization, and managed support with a strong focus on analytics, compliance, and reporting. That can be especially valuable if your business has complex financial, regulatory, or audit requirements that go beyond typical ERP administration.

6. Folio3

Folio3 is known for marrying NetSuite with e-commerce and digital platforms. They’re not just a support team — they help businesses scale by integrating NetSuite with platforms like Shopify or Salesforce. Their managed services cover ongoing technical support and optimization, plus enhancements that are particularly useful for digitally-focused companies.

7. Inspirria Cloudtech

Inspirria offers comprehensive managed services for NetSuite that cover technical support, performance management, integrations, and continuous improvement. They’re a partner that focuses on keeping NetSuite aligned with evolving business requirements, which is critical if your use of the platform extends into complex customizations or departmental workflows.

Choosing the Right Managed Service Provider

Picking a provider isn’t just about who’s “biggest” — it’s about fit. Think in terms of:

Scope of Services: Some firms focus mostly on technical support and administration. Others add optimization, custom development, integration, and training.
Industry Experience: A provider familiar with your sector (retail, distribution, finance, etc.) will troubleshoot and optimize with a grounded understanding of your workflows.
Support Model: Are you after 24/7 coverage, a retainer block of hours, or milestone-based optimization cycles? Different MSPs offer different engagement styles.
Local Presence: A local UAE understanding helps with VAT settings, compliance, and multi-entity structures that matter in this region.

At the end of the day, compare proposals not just on cost, but on how the partner plans to reduce your operational burden while improving the ROI of NetSuite itself.

Final Thoughts

Managed services for ERP like NetSuite are about continuity and evolution. A good partner takes care of the basics — support tickets, admin, upgrades — but also watches for performance issues, suggests improvements, and helps your teams use NetSuite more effectively. The providers above are among the most capable you’ll find in the UAE market today.

If you want, I can also break this down by industry (for example manufacturing vs retail vs services) or focus it specifically on managed support SLAs and cost models. Just let me know.