When it comes to air travel in the U.S., Delta Air Lines and JetBlue Airways are two of the most recognized names. Both carriers offer strong loyalty programs, expansive flight networks, and modern fleets. However, more and more travelers are sharing why they believe JetBlue has the edge. From onboard comfort to transparent pricing, JetBlue is winning the loyalty of flyers who once preferred legacy airlines like Delta.

So, what’s making travelers switch teams? Here’s a breakdown of the key reasons passengers say JetBlue wins against Delta.

1. More Legroom and Comfort in Economy

One of the first things many travelers mention is the comfort level on JetBlue flights. JetBlue consistently offers more legroom in its standard economy seats than Delta. While Delta’s Main Cabin seating can feel tight on longer flights, JetBlue’s standard seats typically provide up to 34 inches of pitch, making a noticeable difference.

Even in the back of the plane, JetBlue passengers enjoy extra breathing space. For tall or larger travelers, that added room creates a much more enjoyable journey—especially on coast-to-coast routes.

2. Free Wi-Fi on Every Plane

In today’s connected world, free internet access has become more than a luxury—it's expected. JetBlue is currently the only major U.S. airline that offers free, high-speed Wi-Fi (branded as “Fly-Fi”) on all of its planes, gate to gate.

Delta has made strides in expanding free Wi-Fi access on some domestic flights, but it still lags behind in making it universally available across its fleet. Frequent flyers say this makes a huge difference, especially for business travelers or digital nomads who need to stay online in the air.

3. No Hidden Fees for Seat Selection

Another common frustration among travelers is being hit with extra charges for basic services. Delta often charges for preferred seat selection, even in Main Cabin. JetBlue, on the other hand, includes seat selection in the ticket price for standard fares.

For budget-conscious travelers, avoiding these unexpected fees is a major plus. Transparency in pricing is one of the reasons people believe JetBlue better than Delta when it comes to customer-first policies.

4. Superior In-Flight Entertainment

JetBlue was one of the first airlines to provide individual seatback screens at every seat. Even today, many travelers are surprised to find that Delta still operates some aircraft with limited or no personal screens in economy.

JetBlue’s in-flight entertainment system includes live TV, movies, games, and more—free for all passengers. For families or those flying longer routes, this access to entertainment makes a big difference in the quality of the journey.

5. Snacks That Go Beyond Peanuts

While in-flight food isn’t always gourmet, JetBlue still manages to impress travelers with its selection of complimentary snacks. Passengers can choose from a variety of name-brand treats, including Cheez-Its, PopCorners, and cookies.

Delta also offers complimentary snacks, but travelers often note that JetBlue’s options feel more generous and higher in quality. On longer flights, JetBlue’s buy-on-board menu also includes fresh, healthy choices that appeal to a wider audience.

6. Consistently Friendly Customer Service

Airline service is often hit or miss, but JetBlue continues to receive high marks for its in-flight crew friendliness and customer support. Travelers frequently mention the cheerful attitude of JetBlue flight attendants, even on delayed or disrupted flights.

While Delta also has a strong service reputation, JetBlue seems to go the extra mile. Some flyers describe the airline’s staff as “genuinely happy to help,” which contributes to a more relaxed and positive flying experience.

7. Easier Booking and Fewer Hassles

The JetBlue mobile app is streamlined, easy to use, and offers real-time updates on gate changes, delays, and baggage tracking. While Delta also has a solid app, some users say JetBlue’s app feels more intuitive and responsive.

Booking, changing, or canceling flights on JetBlue is often less complicated, especially when using their “Blue” or “Blue Plus” fares, which offer more flexibility than Delta’s Basic Economy.

8. Mint Class: A New Standard in Premium Travel

JetBlue’s Mint class is quickly becoming a favorite among premium travelers. Available on select transcontinental and international routes, Mint offers lie-flat seats, artisanal meals, and a more boutique-style experience.

While Delta One is Delta’s premium option, many passengers say Mint feels more modern, more comfortable, and a better value overall. The personalized service in Mint is also a major highlight for frequent travelers.

9. JetBlue’s New Partnerships Expand Its Reach

JetBlue’s alliance with American Airlines (known as the Northeast Alliance) has allowed it to expand its network and offer more options, especially in major markets like New York and Boston. This makes JetBlue a more viable option for travelers who previously flew Delta for its broad route map.

Although this alliance is undergoing legal challenges, it has already impacted customer perception. Many flyers now see JetBlue as not only more comfortable but also competitive in terms of reach and connectivity.

10. JetBlue Stays Competitive on Price

Finally, JetBlue continues to offer highly competitive fares. While Delta often charges a premium for its flights, JetBlue remains aggressive with pricing—particularly on domestic routes. Budget-minded travelers are quick to point out that JetBlue provides better value, with fewer added costs and more included services.

This mix of affordability and quality service is a rare combination in air travel, and it’s a big reason why people keep saying jetblue better than delta when asked to compare.

Final Thoughts

Both JetBlue and Delta have their strengths, but the feedback from travelers makes one thing clear: JetBlue is doing a lot of things right. From wider seats and free Wi-Fi to friendlier service and transparent pricing, JetBlue is building a loyal customer base—and it's not slowing down.

For travelers who value comfort, consistency, and extras that don’t cost more, JetBlue is becoming the airline of choice. While Delta remains a strong competitor, JetBlue continues to prove that newer doesn’t mean lesser—and sometimes, the underdog wins.